Athelos Terms of Service

1. These terms

Athelos is operated by Dogwood Ventures LLC, Horace, North Dakota (“we”, “us”).

By creating an account or using Athelos you agree to these terms. If you don’t agree, don’t use the service.

Our Privacy Policy explains how we handle your information and forms part of these terms.

2. Who can use Athelos

You must be 18 or older to hold an account, with one exception: an athlete aged 13 or older may hold their own account with their guardian’s involvement.

Children under 13 do not get accounts.A parent or legal guardian creates and controls a younger athlete’s record.

If you create a record for a child, you confirm you are their parent or legal guardian and that you have the authority to provide their information and to make decisions about it.

3. Your account

• Keep your password secure. You’re responsible for what happens under your account.
• Give us accurate information, and keep it current.
• Tell us promptly at support@athelos.net if you believe someone else has accessed your account.

4. What you may not do

Don’t:

• Upload content you don’t have the right to share, including photos or videos of other people’s children without their guardian’s permission
• Upload anything unlawful, abusive, harassing, or sexually explicit
• Try to access another family’s or another gym’s data
• Probe, scan, or attempt to bypass our security or access controls
• Scrape, resell, or redistribute the service or its content
• Use Athelos to contact families or athletes for purposes they haven’t agreed to

We may suspend or close an account that does these things.Where a child’s safety is involved we may act immediately and without notice.

5. Your content stays yours

You own what you put into Athelos— your photos, videos, notes, goals, and the record you build. Creating an account doesn’t transfer ownership of anything to us.

You give us permission to store, display, process and back up your content only so we can operate Athelos for you— for example, to show a photo in your gallery, include it in a yearbook you order, or send it to our print partner to make a book you bought. That permission ends when you delete the content or close your account, except where we’re legally required to keep records (see section 9).

We do not sell your content. We do not use it to advertise. We do not use it to train advertising profiles.

If you believe content on Athelos infringes your rights, email support@athelos.net with the details and we’ll review and act on it promptly.

6. How Athelos shares information between people

This is a core part of the product, so we’re specific about it. The full detail is in the Privacy Policy; the short version:

• Your family space is yours. What you add is visible to you and your athlete, not to your gym, unless you choose to share it.
• Co-guardians are separate. If an athlete has two guardians, what one guardian keeps privately is not visible to the other.
• Your gym shares its coaching record with you — skills, results, and milestones your gym records about your athlete flow to your family space. Some gym coaching tools work with internal preparation data that stays with the gym.
• Nothing moves between these spaces by default.

Content your gym creates about your athlete belongs to the gym.Where it’s shared with you, you can see it but not edit or delete it — if you disagree with something, you can record your own version alongside it.

If you create a share link, anyone who has that link can see what the link includes for as long as it’s active. You choose who to give it to, and you can revoke it at any time. Please share links only with people you trust to see your athlete’s information.

7. Purchases

Subscriptions

Some features require a paid plan. Prices are shown before you buy.

• Subscriptions renew automatically until you cancel.
• You can cancel any time. Cancellation takes effect at the end of the period you’ve already paid for; we don’t pro-rate part-months.
• If we change a subscription price, we’ll tell you before it takes effect and you can cancel.
• Payments are handled by Stripe. We never see or store your full card details.

Yearbooks and printed items

• Digital yearbooks are delivered to your account. Because they’re delivered immediately, they’re non-refundable once downloaded.
• Printed books are made to order by our print partner and are not returnable for change of mind.
• If a printed book arrives damaged, defective, or materially different from what you ordered, tell us within 30 days and we’ll reprint or refund it.
• Production and delivery times are estimates, not guarantees.
• Once a print order is submitted to the printer it cannot be cancelled or changed.

Taxes

Prices may exclude applicable sales tax, which is shown at checkout where we’re required to collect it.

8. Gyms

A gym account is held by the gym, not by an individual coach. Whoever creates it confirms they’re authorized to bind that business.

Gyms are responsible for the accuracy of what they record about athletes, and for how their own staff use the service. A gym may not use a family’s information for anything other than coaching that athlete — no marketing to other families, no resale, no transfer to another business.

If a gym’s subscription ends, its staff lose access. Families keep their own records regardless— a family’s content is never contingent on their gym’s payment.

9. Keeping, exporting and deleting your record

You can export your athlete’s record at any time, free, in a format you can keep.

You can delete your account at any time. What happens then:

• If your athlete has another active guardian, your own content is deleted and the athlete’s record and the other guardian’s content are unaffected.
• If you are the only guardian, deleting your account deletes the athlete’s entire record — every skill, goal, result, milestone, photo and yearbook. This cannot be undone and we cannot restore it.

We will always offer you an export before a deletion is finalized. Please take it.

Deletion timeframes and what we keep for tax purposes are set out in the Privacy Policy.

10. If Athelos ends

We think you should know this before you trust us with years of your family’s memories.

If we ever discontinue Athelos, we will:

• give you at least 60 days’ notice by email before the service closes
• keep the export working for that entire period
• not delete your content before that period ends

We can’t promise a service will exist forever. We can promise you won’t lose the record without warning and without a way to take it with you.

11. Availability and changes

We work to keep Athelos available but we don’t guarantee uninterrupted service. We may add, change or remove features.

We may perform maintenance that makes the service briefly unavailable.

12. Suspension and termination

You may close your account at any time (section 9).

We may suspend or close an account that breaches these terms, that we’re legally required to act on, or where we reasonably believe a child is at risk. Except where a child’s safety or the law requires immediate action, we’ll tell you why and give you a chance to respond.

13. Disclaimers

Athelos is provided “as is”. We don’t warrant that it will be error-free or that it will meet every need.

Athelos is a record-keeping, communication, coaching-assist and memory-keepsake service.Skill records reflect what people entered; they aren’t a certification that an athlete can safely perform a skill. Decisions about what an athlete attempts are for their coaches and guardians, not for Athelos.

14. Limits on liability

We’re not liable for indirect or consequential losses, or for loss of content where you had the ability to export it and didn’t.

Nothing here limits liability that can’t be limited by law.

15. Disputes and governing law

These terms are governed by the laws of the State of North Dakota, without regard to conflict-of-laws rules.

16. Changes to these terms

If we make a material change, we’ll tell you by email and in the app before it takes effect. Continuing to use Athelos after that means you accept the new terms. If you don’t accept them, you can close your account and export your record.

17. Contact

support@athelos.net
Dogwood Ventures LLC · Horace, North Dakota